African Pride Melrose Arch, Autograph Collection

A safe and emergency haven under the Marriott brand that fills the yawning gaps in Booking.com's other site listings, which displayed a dangerous and dramatic fail this time. I originally booked an apartment in the same Melrose Arch complex, and arrived to discover there was NO electricity and no back-up. Not even a torch or a candle. The apartment manager told me I wasn't promised electricity when I booked. Booking.com made some noises but stood by the penalty payment I had to make for cancelling and as far as I can tell have done nothing about their misleading listings. Electricity should be a given. Next time, I will book directly with Marriott because there is no way i'm trusting booking.com again.

This place is absolutely fantastic, the staff are exceptional and cater for your every need with such a happy demeanour, the hotel bar headed by James serves cocktails to die for (espresso martini highly recommended) the breakfast is exceptional with both full buffet and individual menus and the food overall was superb. The rooms are stylishly decorated and have everything you need. Location is perfect too as it’s within walking distance of local bars and shopping. I will definitely stay here again, couldn’t recommend it more.

They give you a Ducky for your bath. Rare to find management with a sense of humour. When I saw that bath after a week in the bush in Zambia, i nearly wept! Quirky decor. Bang on the best location. Food was excellent. I dont think we stay anywhere else in Joburg in the future.. And it is the little things that count. A make up mirror near a window. Much appreciated. Bath that easily takes 2. Proper coffee. Quality iron and ironing board. Crispy linen. Crazy fast room service. Breakfast was bang on. The statue at the bathrooms makes using a public toilet, my pet hate, amusing and intriguing. Oh and Melrose Arch rocks.

This is an excellent hotel ... very original design in a good location. The rooms are really nice and the breakfast is excellent. But what makes it really special are the staff who are all incredibly friendly, welcoming and helpful.

The hotel is beautiful, beds are comfortable and the linen is clean. staff is super friendly, helpful and efficient. I loved that it has 2 restaurants that serve totally different menus. I loved the chef speciality tomato soup and the prawns were delicious.